Genthropic Terms of Service

When we say "Genthropic", "Company", "we", "our", "us", "Service", or "Services" in this document, we are referring to Genthropic and our software platform, ModusBrain.

We may update these Terms of Service in the future. Whenever we make significant changes, we will notify users via our platform or announce updates on our Blog.

If you do not agree to these Terms of Service, do not access or use the Service. Violation of any of the terms below may result in the suspension or termination of your account.

Using Genthropic requires trust. We earn that trust through transparency, high security standards, open communication, and continuous engineering quality.

1. Account Terms

  • Security Responsibility: You are responsible for maintaining the security of your account and credentials. Genthropic cannot and will not be liable for any loss or damage resulting from your failure to protect your login credentials.
  • Account Activity: You are responsible for all activity that occurs under your account, including activities conducted by members or collaborators invited to your workspace.
  • Lawful Use: You may not use the Service for any illegal purpose or to violate any laws in your jurisdiction.
  • Human Registration: Accounts registered by bots or automated scraping scripts are not permitted.

2. Your Content & Intellectual Property

  • Ownership: You retain 100% ownership over all content, knowledge base files, prompt templates, workflow schemas, and data you submit or collect through ModusBrain and Genthropic infrastructure. We claim zero intellectual property rights over your data.
  • Limited License: By using the Service, you grant Genthropic a limited, non-exclusive license solely to host, execute, process, transmit, backup, and display your workflows and data as necessary to provide and maintain the Service.
  • Compliance Responsibility: You are responsible for ensuring that your AI agents and workflows comply with applicable laws, including data protection regulations, and for providing any required privacy notices to your end-users.
  • Prohibited Conduct: Genthropic strictly prohibits content and activities that:
    • Engage in or promote fraudulent schemes, scams, deceptive practices, or phishing;
    • Involve unauthorized collection of sensitive personal data or malware distribution;
    • Generate illegal, harmful, or abusive content;
    • Infringe upon third-party intellectual property, copyrights, or trademarks; or
    • Disclose confidential or personal information without authorization.

We reserve the right to immediately suspend or terminate any account or workflow that violates these terms.

3. Subscriptions, Payment & Pricing

  • Billing Cycles: Subscriptions are billed on a recurring monthly or annual basis depending on your selected plan tier and workspace usage.
  • Usage & Tiers: Plans and usage tiers are detailed on our Pricing Page.
  • Payment Processing: Payments are securely processed using authorized payment providers (such as Stripe). If payment fails, we may attempt automatic retries. Continued non-payment may result in temporary account restriction.
  • Plan Adjustments: You can upgrade, downgrade, or adjust your workspace tier at any time through your account settings.

4. Refund Policy

  • 14-Day Refund Window: We offer a 14-day money-back guarantee for first-time subscription payments on new accounts. If you are not satisfied with Genthropic during your first 14 days, contact genthropic@gmail.com for a full refund.
  • Exclusions: Renewal payments, plan upgrades, or subsequent billing cycles are non-refundable, but you may cancel your subscription at any time to avoid future charges.

5. Cancellation & Termination

  • Account Cancellation: You can cancel your subscription at any time directly within your account settings. Cancellation takes effect at the end of your current billing cycle, and you will not be billed further.
  • Account Deletion: You may request complete account deletion at any time. Active account data will be permanently purged or anonymized within 30 days, subject to legal or auditing requirements.
  • Termination for Cause: We reserve the right to suspend or terminate access to the Service in the event of severe terms violations, unpaid fees, or abusive behavior toward users or staff.

6. Service & Price Modifications

  • We reserve the right to modify, enhance, or temporarily discontinue features of the Service to improve quality and security.
  • Pricing for existing active subscriptions will not change without at least 30 days' advance notice via email or platform announcement.
  • Genthropic shall not be liable to you or any third party for modifications, price adjustments, or temporary service suspensions.

7. Proprietary Rights & Trademarks

  • Feedback: You agree that any suggestions, ideas, or feedback you provide regarding Genthropic or ModusBrain may be used by us without restriction or compensation.
  • Branding: The Genthropic name, ModusBrain mark, logo, and custom designs are proprietary trademarks of Genthropic. You may not copy, imitate, or use our branding without prior written consent.
  • Service Protection: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the proprietary Service without explicit written authorization.

8. Privacy, Security & Data Protection

  • Data Safeguards: We protect your data using robust technical measures including TLS 1.3 encryption in transit, AES-256 encryption for sensitive secrets at rest, automated multi-region backups, and access controls.
  • Privacy Policy: Personal data is processed in accordance with our Privacy Policy.
  • ISO 27001 Security Controls: Information security protocols are structured according to ISO/IEC 27001 standards.
  • No Data Selling: We do not sell customer data or utilize your private workspace data for external AI model training.

9. Disclaimer of Warranties & Limitation of Liability

  • As-Is Basis: Your use of Genthropic and ModusBrain is at your sole risk. The Service is provided on an "as is" and "as available" basis.
  • Operational Uptime: While we strive for enterprise reliability, no software is entirely error-free. Genthropic does not warrant uninterrupted or completely error-free service.
  • Limitation of Liability: To the maximum extent permitted by law, Genthropic shall not be liable for indirect, incidental, consequential, or punitive damages arising from your use of or inability to use the Service.

10. Governing Law & Changes to Terms

  • Terms Updates: We may modify these Terms of Service with 30 days' notice. Continued use of Genthropic following updates constitutes acceptance of the modified terms.

11. Contact Us

If you have questions regarding these Terms of Service, please contact us:

Genthropic
Email: genthropic@gmail.com
Community: Join Genthropic Community
Book a Call: Schedule a Consultation

Last updated: March 23, 2026